What I have found most interesting throughout these chapters is the topic of the Inverted Pyramid. This really stood out to me because I have been on a sales floor and interacting with customers and have heard there wants and demands. I work for Lowes Home Improvement and I worked in the Seasonal department and I was specialized in outdoor power equipment. Many customers came to me asking for certain brands that the store did not carry and sometimes I knew that, that product was much more efficient than the one we carry. Because I was very knowledgeable of the products I could sometime match it with one of our own and was the same or better. But many times I had to direct customers on where to find certain product that the store did not have. This is why I like the idea of the Inverted Pyramid because the people up front can pass down to their manager what the customer wants so they can see about getting the product on the shelves.
Great point Marcos! I think retail stores can benefit a lot from the inverted pyramid. I hope you pass on your knowledge to your managers, even if there is not an actual inverted pyramid in place. They will appreciate it!
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