Reflections

I think the most interesting topic we have discussed thus far is the idea of the inverted pyramid. This may not work for all companies, but for companies such as Google and Nordstrom this consept has expanded their company on a large scale. I think that by having the people closest to the customers make key decisions in organization is fantastic. It not only encourages the employees to interact with customers at a more personal level but to enjoy there job more as well. Learning about this has boosted my anxiety to work for a corporation to see first hand how these decisions impact a company.