Chapter 3 on Decision making, problem solving was very significant. As a manager you don’t have to do some much hand on work. You’re the manager and you are judge on how much you can make other get accomplished. But something that is mainly the responsibility of a manager is taking on problem that occurs. Having back up plans is important. Especially when it is a common problem. For example knowing what to do when employee does not show up to work, you would need to know what to do so that there is coverage on what that employee task was. Also dealing with unsatisfied customers complaints and problems with in employees. Decisions have to be made and sometimes there is not a whole lot of time problem solving techniques are very significant for a manager.
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