Scribe Post 10/11

In class we went over Chapter 6 which covers communication- The process of information exchange. We talked about non-verbal communication and also the flow of communication - Downward, Upward, laterally, and Informal communication flow - Grapevine. We also Discussed the Managerial Communication Matrix and talked about how people want different things and some might want to talk to their boss as little as possible but most of the class seemed to agree that number 4 on the Matrix was the best - Offering High Disclosing and High receiving or maximum communication. We also went over Barriers to effective communication. Organizational which includes layers of Management, Authority or Status, And Jargon. Interpersonal includes our perceptions and stereotypes. As well as language and Linguistics. The main linguistics example was men to women and the PowerPoint gives a list of things things they do differently. We then went over technology and its affects on communication. How it has improved many things about communication but also how it has had a negative impact too. It has improved how we can do business with emails, video meeting, phone meeting and many other things that help improve efficiency and allowing us to do more and more. However its negative impact is that the technology is making communication less personable. We have text messages, instant messengers and things that make it more difficult to understand the emotions behind words and that can severely change the statement. Finally, we covered ways of improving communication which include,

• Set the Climate- Establish trust and minimize status barriers
• Plan - Anticipate Situations, Select proper channel, consider the receivers frame of mind.
• Reinforce through repetition
• Encourage Feedback
• Become a better listener

This is what we covered in class Monday, October 11.
The next scribe is Robert.