Reflections

One of the most critical aspects to maintaining a reputable business is good communication on every level of management. There are many different ways that are used to communicate effectively. Whether it be via email, phone call, newsletter, text or face to face communication is essential. Though 90% of communication is non verbal the it is still no substitute when the problem is personal. The "flow of communication" must be in every direction, downward:manager to employee; upward:employee to manager; and laterally:employee to employee. However, some information is passed "through the grapevine." This informal method of communicating can sometimes be distorted and therefore isn't always reliable. No matter who you are communication is a skill that must be mastered.